1. Who processes your payment
MediaPostAI is provided by SuperSoft (সুপারসফট), 23/6, Rupayan Shelford, Mirpur Road, Shyamoli, Dhaka-1207, Bangladesh. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders, handles billing and refunds, and provides all customer service inquiries related to payments.
2. Try before you buy
MediaPostAI has a Free plan, so you can try the platform before paying. Paid plans are billed monthly in advance.
3. Refunds
- First payment: if you are not satisfied, you can request a full refund within 14 days of your first payment for a new subscription.
- Renewals: monthly renewal payments are non-refundable, except where required by law or where a billing error occurred.
- Upgrades: when you upgrade mid-period, you are charged the prorated difference; that charge follows the same rules as a renewal.
- Billing errors: duplicate or incorrect charges are always refunded in full.
- Refunds are returned to your original payment method. Processing times depend on your bank or card issuer.
- We may decline refund requests that show abuse, such as repeated subscribe-and-refund cycles.
4. Cancelling your subscription
- You can cancel at any time from the Billing page in your account.
- After cancelling, you keep access to your paid plan until the end of the current billing period, then move to the Free plan. You will not be charged again.
- Your content is not deleted when you cancel; Free plan limits apply from then on.
5. Your statutory rights
This policy does not affect any rights you have under the consumer protection laws of your country, including any right of withdrawal applicable to purchases by consumers in the European Union or the United Kingdom. See the Paddle Buyer Terms for details.
6. How to request a refund
Email us at [email protected] from your account email with your invoice number, or contact Paddle directly using the link in your payment receipt. Our Terms of Service also apply.